Emotional Intelligence

Self Awareness

·         Emotions – Happy/sad/ fear/anger

·         Values and Attitudes

·         Strengths/Weaknesses

·         Talents/abilities/skills

·         Likes/dislikes

·         Purpose of life

·         Past/present/future of myself

·         Character vs Personality

Self Awareness - How?

·         Time alone/Quiet space/Self introspection

·         Do not judge/do not stop/just observe – thoughts/ words/ actions

·         Friends/family/relatives

·         Coaches/Teachers/Mentors

·         Experience/Explore

·         Internet/Social Media/Medical technologies

Continuous Process

Self Awareness - Why?

·         Improve mental health

·         Feel more confident

·         Weakness -> Steps to improve

·         Strengths -> How/where to use

·         Improve – relationships

·         Professional Success

Self management

·         Self control

·         Open to new ideas

·         Constant drive to meet excellence

·         Admit mistakes and learn from them

·         Select the job that is emotionally rewarding

·         Balance in the work life and personal life

·         To be self motivated to perform and accomplish our task

Undesirable Qualities

·         Not ready to face criticism

·         Selfish/Greedy

·         Unable to handle pressure

·         Always Complaining

·         Prejudiced

Desired Qualities

·         Trustworthy

·         Optimistic

·         Disciplined

·         Friendly

·         Creative and Appreciative

Social awareness

·         Family bonding, organizational goals, and social norms.

·         Empathy – understand others from their perspective.

·         Empathetic people are better listeners, non-judgmental, and compassionate

Relationship management

·         Good communication skills

·         Be happy and spread joy

·         Initiate and manage the positive changes

·         Inspire and guide others

·         Resolve the conflicts positively – forgiveness

·         Do not advise, command, control, criticize others unnecessarily

Benefits of higher EI

·         Anger – Holding a hot coal

·         To make better decisions

·         To deal with uncertainty

·         To enjoy the present

·         Relationship management

·         Get the best out of employees

·         To bounce back from setbacks and defeats.

·         Less chances of life style disease

 

EI - utilities and application in administration and governance

ž  Decision Making

ž  Communication

ž  Team Work

ž  Leadership

Quotes

·         80% of success at work place is due to emotional quotient and 20% due to intelligence quotient – Daniel Goleman

·         "The highest form of intelligence is emotional intelligence."

·         "Your emotional intelligence is your superpower. It can make you a better leader, a better parent, and a better friend." - Travis Bradberry

·         "Emotional intelligence is not about being overly emotional or sensitive. It's about being aware of and managing your emotions in a productive way."

·         "Emotional intelligence is the key to both personal and professional success."

·         "Emotional intelligence is a skill that can be developed and improved with practice and self-reflection."

Case Study

You are heading the rescue operations in an area affected by severe natural calamity. Thousands of people are rendered homeless and deprived of food, drinking water and other basic amenities. Rescue work has been disrupted by heavy rainfall and damage to supply routes. The local people are seething (filled) with anger against the delayed limited rescue operations.

When your team reaches the affected area, the people there heckle (interrupt) and even assault some of the team members. One of your team members is even severely injured. Faced with this crisis, some team members plead with you to call off the operations fearing threats to their life.

In such trying circumstances, what will be your response? Examine the qualities of a public servant which will be required to manage the situation. (250 words) 20

Key Points

Response

ž  Local People =>  Apology; Arrange for food and water; speak to the leaders; Non cooperation – delay; Explain about our efforts

ž  Team Members => First aid; arrange for protection; Motivate; Imp of Public service; Assurance about the justice; Lead from the front

 

Qualities

·         Empathy

·         Decisiveness – Quick and firm

·         Persuasion

·         Fortitude - Calm and confidence

·         Leadership

Discuss the negative consequences of anger on our thoughts and behavior.  Explain some steps to deal with the anger?

Consequences of Anger

·         Prevents logical thinking

·         Not ready to accept our mistakes; do not look from other’s perspective; loose forgiveness; develop revenge

·         Hate speech; destroy materials; harsh decision; regret later

·         Leads to => Divorce; conflicts; communalism; racism; casteism; inter-stater water disputes; border disputes

·         Loss of confidence and depression

Steps to deal with the anger

·         Self awareness - know the triggers;

·         Learn the techniques to calm down – distract the mind

·         Focus on problem not on the people; hate the sin not the sinner

·         Understand and predict consequences

·         Seek professional help