Section A
·
What
is ‘emotional intelligence’ and how can it be developed in people? How does it help an individual in taking ethical decisions? 2013
a) Discuss
how it leads to negative emotions and undesirable behaviors.
b)
How
can hit be managed and controlled? 2016
·
Discuss the role of emotional intelligence in sports, focusing on its importance in
handling pressure, teamwork and leadership. KPSC 2025
Section B
2015 – Demand for Local Employment
A private company is known for its efficiency,
transparency and employee welfare. The company though owned by a private
individual has a cooperative character where employees feel a sense of
ownership. The company employs nearly 700 personnel and they have voluntarily
decided not to form union.
One day suddenly in the morning, about 40 men
belonging to political party gate crashed into the factory demanding jobs in
the factory. They threatened the management and employees, and also used foul
language. The employees feel demoralized. It was clear that those people who
gate crashed wanted to be on the payroll of the company as well as continue as
the volunteers/members of the party.
The company maintains high standards in integrity
and does not extend favours to civil administration that also includes law
enforcement agency. Such incident occur in public sector also.
(a) Assume
you are the CEO of the company. What would you do to diffuse the volatile
situation on the date of gate crashing with the violent mob sitting inside the
company premises?
(b) What
can be the long term solution to the issue discussed in the case?
(c) Every
solution/action that you suggest will have a negative and a positive impact on
you as (CEO), the employees and the performance of the employees. Analyse the
consequences of each of your suggested actions.
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2019 – Angry People in a Natural Calamity
You are heading the rescue operations in an area
affected by severe natural calamity. Thousands of people are rendered homeless
and deprived of food, drinking water and other basic amenities. Rescue work has
been disrupted by heavy rainfall and damage to supply routes. The local people
are seething with anger against the delayed limited rescue operations. When
your team reaches the affected area, the people there heckle and even assault
some of the team members . One of your team members is even severely injured.
Faced with this crisis, some team members plead with you to call off the operations
fearing threats to their life.
In such trying circumstances, what will be your response? Examine the qualities of a public servant which will be required to manage the situation.
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2021 – Workplace Harrassment
Pawan is working as an officer in the State
Government for the last ten years. As a part of routine transfer, he was posted
to another department. He joined in a new office along with five other
colleagues. The head of the office was a senior officer conversant with the
functioning of the office. As a part of general inquiry, Pawan gathered that
his senior officer carries the reputation of being difficult and insensitive
person having his own disturbed family life. Initially, all seem to go well.
However, after some time Pawan felt that the senior
officer was belittling him and at times unreasonable. Whatever suggestions
given or views expressed by Pawan in the meetings were summarily rejected and
the senior officer would express in the displeasure presence of others. It
became a pattern of boss’s style of functioning to show him in bad light
highlighting his shortcomings and humiliating publically. It became apparent
that though there are no serious work-related problems/shortcomings, the senior
officer was always on one pretext or the other and would scold and shout at
him.
The continuous harassment and public criticism of
Pawan resulted in loss of confidence, self-esteem and equanimity. Pawan
realized that his relations with his senior officer are becoming more toxic and
due to this, he felt perpetually tensed, anxious and stressed. His mind was
occupies with negativity and caused him mental torture, anguish and agony.
Eventually, it badly affected his personal and family life. He was no longer
joyous, happy and other family members contented even at home. Rather without
way reasons he would lose his temper with his wife and other family members.
The family environment was no longer pleasant and
congenial. His wife who was always supportive to him also became a victim of
his negativity and hostile behavior. Due to harassment and humiliation
suffering by him in the office, comfort and happiness virtually vanished from
his life. Thus it damaged his physical and mental health.
a) What
are the options available with Pawan to cope up with the situation?
b) What
approach Pawan should adopt for bringing peace, tranquility and congenial
environment in the office and home?
c) As
an outsider, what are your suggestions for both boss and subordinate to
overcome this situation and for improving the work performance, mental and
emotional hygiene?
d) In
the above scenario, what type of training would you suggest for officers at
various levels in the government offices?
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2023 – Workplace Harrassment and Professional Jealousy
You have just been appointed as Additional Director
General of Central Public Works Department. The Chief Architect of your
division, who is to retire in six months, is passionately working on a very
important project, the successful completion of which would earn him a lasting
reputation for the rest of his life.
A new lady architect, Seema, trained at Manchester
School of Architecture, UK joined as Senior Architect in your division. During
the briefing about the project, Seema made some suggestions which would not
only add value to the project, but would also reduce completion time. This has
made the Chief Architect insecure and he is constantly worried that all the
credit will go to her. Subsequently, he adopted a passive and aggressive
behaviour towards her and has become disrespectful to her. Seema felt it
embarrassing as the Chief Architect left no chance of humiliating her. He would
very often correct her in front of other colleagues and raise his voice while
speaking to her. This continuous harassment has resulted in her losing confidence
and self-esteem. She felt perpetually tensed, anxious and stressed. She
appeared to be in awe of him since he has had a long tenure in the office and
has vast experience in the area of her work.
You are aware of her outstanding academic credentials
and career in her previous organizations. However, you fear that this
harassment may result in compromising her much needed contribution in this
important project and may adversely impact her emotional well-being. You have
also come to know from her peers that she is contemplating tendering her
resignation.
(a) What
are the ethical issues involved in the above case?
(b) What
are the options available to you in order to complete the project as well as to
retain Seema in the organization?
(c) What
would be your response to Seema’s predicament? What measures would you
institute to prevent such occurrence from happening in your organization?
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